Jira Service Desk Api Create Request

How to create service desk customer using jira rest api.

Jira service desk api create request.

Kasun jan 26 2015. Give your project a name. Provide it service and support without the cost and complexity of traditional itsm solutions. Over there you can associate a new request type with an underlying issue type select an icon title and description for your form configure fields and so on.

Break things down into smaller chunks such as get help with printers or get wi fi access. Deliver exceptional it service fast. The jira service desk rest api uses pagination to conserve server resources and limit the size of responses. Request forms in jira service desk are set up as request types go to the project settings of your service desk project and select request types.

We automatically generate a project key. Everything looks fine according to the documentation. I need to create jira customers via jira rest api. Like people like this.

Our affordable and transparent pricing lets you get started quickly and deliver value fast. How to create service desk customer using jira rest api. As the jira service desk architect i am intrigued to learn more about about what type of rest apis people would like and what use cases you are trying to satisfy and how they are more specific to jira service desk than the current jira public rest api. Choose projects and select a project or choose view all projects to visit the projects directory.

Creating an issue using the jira rest api is as simple as making a post with a json document. If you re setting up service desk request types for the first time. Jira versions 8 4 and later. Here is a screenshot of postman request.

Select create project top right. This is generally the best option for teams who want to get started quickly and teams who don t want to manage the technical complexity of hosting themselves. To view a list and choose from other templates select change. With the jira service desk cloud we host jira service desk in the cloud for you and set up your instance instantly after a 7 day free trial subscription pricing is month to month.

How does create an issue differ from raise a request in jira service desk. Double check that the project s template matches your team s needs. To create a project. Pagination is enforced for methods that could return a large collection.

The create button in your jira menu bar creates a jira issue not necessarily a jira service desk issue to change jira issues into jira service desk issues you need to manually select an request type for the field customer request type. First you need to decide which project to use. Spin up new services with jira service desk s intuitive codeless setup and configuration. Think about how your customer would write a request for example order a new monitor over submit a hardware request.